RMT motorcycle-training Redditch
Call: 01527 500333

Complaint Procedure

RMT Motorcycle Training complaints procedure

We take customer satisfaction seriously and strive for 100% care and respect at all times.

However, we acknowledge that occasionally errors can occur. When they do, we are fully committed to resolving any issues promptly and ensuring that all aspects of your training meet our high professional standards.

Get in touch to let us know:

We have three levels of severity when it comes to making a complaint, they are:-

  1. In the first instance, verbal communication to the instructor or phone call to the office.
  2. To elevate to a recorded complaint you should email the office. We will investigate what has gone wrong and gather all the information. We will then give you a full account of our findings with a proposed solution.
  3. If this does not satisfy you, then you can go to the DVSA to make a formal complaint.

Complaining to the DVSA about a Motorcycle Training School

It is very common for riders to be unhappy with a training experience they have encountered during their motorcycle training with less professional organisations.

We hear horror stories on a regular basis. If you are unfortunate enough to encounter poor or unprofessional training you must report it to the DVSA. Do this straight away to prevent it from happening to other vulnerable learner riders.

Types of problems to report to the DVSA include:

  • Not being taught properly
  • Trainers swearing and shouting at you or other students
  • Trainers smoking or constantly on their mobile phone
  • Not being given adequate tuition, guidance or coaching
  • Going on the road when not ready or competent
  • Being forced onto the road ride when not confident
  • Passing the CBT even though you/someone else crashed
  • Not spending 2 hours on the road
  • Inadequate treatment or training

These things should be reported to the DVSA, they will compile a case study against offending Training School.

If you don’t complain or make your thoughts known, the Instructors and Training Schools will continue to act as they did with you!

Please use the button provided to complain to the DVSA – they are the Authorising Body and will act on your information.

Start your complaint to the DVSA​


Complain About a CBT Course to the DVSA

How to start a complaint about the standard of training!

In the first instance, you should start your complaint with the training school if you were unhappy with the standard of training.

If this fails to produce the correct response you should report the issues directly to the DVSA.

The DVSA want to be contacted if:

  • The on-road riding part did not last at least 2 hours
  • There were too many learners per trainer
  • The conduct of an instructor was not professional
  • The training (or training site) was unsafe

You need to give:

  • Your trainer’s name and the training school name
  • The address where you took the training
  • The date you took the training
  • Details of why you’re not happy with the training
Use the button below to start your complaint to the DVSA
START YOUR COMPLAINT NOW

NB. If you want to complain about a motorcycle training school’s service and want a refund from them, you should seek advice from Citizens Advice or a solicitor.